Lewati ke konten utama

Templates and Screens Problems

Start here when the booth shows the wrong design, the wrong screens, or photos that sit wrongly in the print. Most of these are settings in Pix Design rather than faults. Problems are ordered by how often operators report them.

My template is not on the booth​

On screen: "No Templates Assigned" with "Go to Dashboard > Booths > (booth) > Templates to assign templates." Or the booth runs, but your new template is not among the choices.

Also described as: "sudah setting template tapi tidak ada di booth", "template tidak muncul", "template baru tidak keluar".

Check first: Booths > booth > Configure > Templates: is the template ticked there? If the booth is running an event, the event's Template list is the only one it offers.

Fix:

  1. A saved template reaches a booth only once it is assigned. Assign it from the booth's Templates tab, or from the template card menu with Assign to booths. See Assigning Templates.
  2. On an event, add the template to the event's Template setting instead. The booth's own templates are not offered while the event runs. See Events.
  3. Give the booth a moment online to pick the change up.

Still stuck: Send support the booth name and the template name.

The operator menu will not open​

On screen: Nothing happens when you tap the top-right corner. Or the Enter Admin PIN pad appears and says "Incorrect PIN".

Also described as: "cara buka panel admin", "dulu bisa pakai Esc, sekarang tidak bisa", "tidak ada menu kamera setting", "where is the settings menu".

Check first: Which corner the lock is set to: Pix Design > UI Editor > Start Screen, the Lock button setting. It can be Top right (the default), Top left, Bottom right or Bottom left.

Fix:

  1. Tap the lock corner twice within three seconds. A faint padlock marks it; the padlock is hidden when part of your design covers that corner, but the double tap still works there.
  2. On an event's Start screen the lock is a visible button: tap it. Its corner is the Lock button setting on the event's start screen. The other event screens keep it in the top right.
  3. There is no keyboard shortcut. The Esc key does not open the menu.
  4. A PIN is set: type it on the Enter Admin PIN pad. Forgotten it? In the dashboard open Booths > booth > Settings > Menu PIN and change or disable it.

Still stuck: Send support the booth name and a photo of the screen. See Operator Menu.

The photo is not inside the frame​

On screen: No error. The photo is hidden behind the design, or a white or coloured box sits where the photo should be.

Also described as: "template PNG tidak kedeteksi", "foto tidak masuk frame", "why can't I set up the slot".

Check first: Open the template in Pix Design > Template Editor and look at the Photo Slots panel. A slot appears for each transparent area of the PNG.

Fix:

  1. The photo shows only through fully transparent areas of the PNG. Export the design as a PNG with a see-through window where each photo goes; a JPG or a white box is not transparent.
  2. Already uploaded with solid boxes? Use Remove BG in the editor to make them transparent, or draw a slot over the artwork and leave Cut out artwork ticked.
  3. Save, and the booth picks the change up.

Still stuck: See Template Editor, then send support the template name.

Photos come out sideways​

On screen: No error. The camera is mounted in portrait, but photos come out landscape or turned.

Also described as: "kamera diputar jadi portrait tapi hasilnya masih landscape", "foto miring", "photo is rotated".

Check first: The app version in the menu footer, and Camera Settings > CAMERA ROTATION.

Fix:

  1. Update the app. Versions before 1.1.107 could turn photos from some cameras twice.
  2. On Camera Settings, set CAMERA ROTATION to 90, 180 or 270 until the preview stands the right way up. It applies to the live view, the photos and the prints.
  3. For a portrait booth screen, use a portrait UI project too. See The booth screen looks cut off.

Still stuck: Send support the camera model, the app version and a sample print.

Photos are mirrored or reversed​

On screen: No error. Text in the background reads backwards on the photo and print, or the photo is the other way round from what you expect.

Also described as: "kenapa hasilnya jadi terbalik", "foto kebalik", "prints are mirrored".

Check first: Camera Settings > MIRROR LIVE VIEW. It is the same switch as Pix Design > UI Editor > Capture > Live View > Mirror live view, and it is on by default.

Fix:

  1. With Mirror live view on, customers see themselves like a mirror and the saved photo is mirrored the same way, like a selfie. Turn it off for photos that read the right way round, as the camera sees them.
  2. Change it on Camera Settings or in Pix Design. It is a UI project setting, so every booth on that UI project follows.
  3. On an event, the event's Mirror setting ("Mirror captured photos") decides instead. See Events.
  4. Only one photo flipped? The customer tapped Mirror on the Review screen for that photo. See Review and Adjust.

Still stuck: Send support the booth name and a sample print.

Guests should skip Adjust, the filter or Retake at an event​

On screen: After the photos, guests see Adjust your photos or Choose a filter, or a Retake button after each photo, and you want quicker sessions.

Also described as: "remove the adjust step", "no retake", "skip the filter screen", "hapus layar adjust", "tanpa retake".

Fix:

  1. On the event page (Events, then open the event), open Edit appearance > Steps.
  2. Turn off Adjust your photos, Choose a filter or Retake, then Save.
  3. Update the booth to Pixture Photobooth 1.2.24 or later. Older booths keep all three steps.

In Kiosk mode these steps come from the booth's UI project instead: the Adjust and Filter pages in the UI Editor.

Still stuck: Send support the booth name and the event name.

The booth shows more photo slots than it takes​

On screen: The template has copies of its photo slots (for example 8 boxes for 4 photos, two strips side by side). The template preview shows 4, but while shooting and on retake the strip shows 8 boxes, some empty or with the wrong photo. The printed result is correct.

Also described as: "di editor aku buat 8 slot tapi 4 nya copy", "waktu take dan retake selalu ada 8, tapi hasilnya 4".

Fix:

  1. Update the booth to Pixture Photobooth 1.2.23 or later. The strip on the booth then shows each copy with its photo, like the print.
  2. Nothing to change in the template: copies made with Copy of in the template editor are right, and guests take one photo per original slot.

Still stuck: Send support the booth name and the template name.

A voucher or payment screen shows at a free booth​

On screen: At every start the Payment screen or the voucher box ("Enter Voucher Code", Apply Voucher) appears, although the booth should be free.

Also described as: "voucher code masih muncul setiap mau foto", "kenapa ada halaman bayar", "payment screen at a free event".

Check first: Is the booth on an event? Then the event decides. If not, check Payment on this booth on the booth's Pricing tab, and the app version at the bottom of the operator menu.

Fix:

  1. On a booth (noFix:
  2. On a booth (not an event), switch Payment on this booth off on the Pricing tab. From app 1.2.21 the booth then skips the Payment screen, whatever payment methods its UI project has.
  3. On app 1.2.20 or older, the Payment screen still shows while the Payment page has the Voucher method on (it is on by default). Update the app from pixture.io/download. If you can't update right now, open Pix Design > UI Editor > Payment Screen and untick Enabled in session flow under Payment Page Settings.
  4. Save any change, then restart the booth app: operator menu, Exit, Exit App, and open it again. s Pay Per Session switch decides: off, every session is free. Run a one-off free event from the Events page. See Events and Run an Event.

Still stuck: Send support the booth name and the name of its UI project.

The countdown did not change​

On screen: The booth still counts down from 3 (or the old number) after the countdown was changed.

Also described as: "sudah diubah countdown ke 5, tapi masih mulai dari 3 detik", "countdown setting not working".

Check first: Which mode is the booth in? The booth's Capture Settings page (Photo, Video and 360/Slow-mo cards, "No ongoing event — this booth shoots photos") and the event's Video and 360/Slow-mo tabs apply only in Event mode. In Kiosk mode the countdown comes from the booth's UI project.

Fix:

  1. Kiosk mode: open Pix Design > UI Editor, open the UI project the booth uses, go to the Capture page and set the countdown in its page settings. Session Time and the Camera trigger are set there too.
  2. Save the UI project, then start a new session on the booth to check.
  3. Event mode: set the countdown on the event page (Events, then open the event). The photo countdown is Edit appearance > Countdown; Video and 360/Slow-mo each have a Countdown on their own tab. See Where Each Setting Lives.

Still stuck: Send support the booth name and the name of its UI project.

Customers cannot retake​

On screen: The Review screen after each shot has no way to take the photo again, or every tap moves on to the next shot, although session time is left.

Also described as: "tidak bisa retake padahal waktu masih ada", "foto ulang tidak bisa", "retake button missing".

Check first: The booth's UI project in Pix Design > UI Editor > Review tab. With Advanced mode on, the booth shows only what the design has: a customer can retake only if a Retake Button or a click area with the action Retake is on the page.

Fix:

  1. On the Review tab, select each button and click area and check its action. A new button or click area on this page starts as Next, so a design built from click areas easily ends up with Next everywhere.
  2. Set one of them to Retake, or add a Retake Button. Or turn Advanced mode off: the fixed Review layout always has Retake.
  3. Check Review Settings: Retake shows only while the hide-Retake switch is off.
  4. Save the UI project and start a new session to check. Retake still disappears on its own when the Session Time runs out.

Still stuck: Send support the booth name and the name of its UI project.

The booth screen looks cut off or is not full screen​

On screen: No error. The design looks different on the booth than in the editor, has bands at the edges, or the app sits in a window.

Also described as: "desain UI tidak sesuai dengan device", "tampilan terpotong", "aplikasi tidak full layar".

Check first: The UI project's Orientation (Landscape 1920 x 1080 or Portrait 1080 x 1920) against the booth's screen.

Fix:

  1. The booth scales the whole design to fit the screen and keeps its shape, so a landscape design on a portrait screen, or the other way round, shows small with bands. Use a UI project whose orientation matches the screen. See UI Editor.
  2. The login and pairing screen is a normal window by design. The booth goes full screen once it is paired.
  3. A paired booth still in a window: operator menu, Exit, Exit App, and open it again.

Still stuck: Send support a photo of the booth screen, the screen's resolution and the UI project name.

The booth is slow to load templates​

On screen: Template cards fill in one by one.

Also described as: "template lama munculnya", "loading templates is slow".

Check first: The booth's internet.

Fix:

  1. Thumbnails are still downloading. Give it a moment.
  2. Run a test session before opening, so the booth has the templates and screens cached.

Still stuck: Send support the booth name and the time.